Refund Policy

This policy applies to all paid services purchased through RankSilent, including onboarding, monthly fulfillment subscriptions, custom audits and add-on services.

Onboarding fees are refundable only if no setup activity has been performed. Once any setup task has begun (audits, profile reviews, kickoff calls, asset creation), the onboarding fee becomes non-refundable.

• Monthly fulfillment is billed in advance for the upcoming service cycle.
• The current month is non-refundable once the cycle has started.
• Cancellations take effect at the end of the current billing cycle.

• Completed audits and optimization tasks.
• Generated reports (ranking, GBP, performance).
• Custom content, citations or link work already submitted.
• Third-party costs paid on your behalf (directories, tools).

Refunds may be considered when:

• A duplicate charge has been processed.
• A subscription was renewed in error after a documented cancellation.
• Fulfillment has not started for a paid onboarding and you cancel within 7 days.

Send refund requests to contact@whitelabelseolocal.com within 14 days of the charge. Include your agency name, invoice number and a brief reason. Approved refunds are processed within 7–10 business days.